1.Why did the IT group at Royal Caribbean have such poor performance and business status in the company?
ans; The IT group was made up of factions,and morale was terrible .there was no IT strategy for the future and no respect from the business side for IT.each department in IT did its thing and didnt want any involvement with the others.
2.What are the top three factors in tom Murphy's turnaround of the IT function at Royal Carribean ?explain the reason for your choices .
ans; The top three factors in tom Murphy's turnaround of the IT function at Royal Carribean is are special interest technical fiefdoms ,and their resulting resentiments have disappeared ,and the IT group has become phenomenally successful.
3.Visit the website of Royal Carribbean . Evaluate the effectiveness of the website and the services being offered to attract and serve the travel needs of customers .What could be improved?Outline the business impact of your idea.
ans;The Royal caribbean have improve many things,they tell us how to get a visa ,and what are the requirements are needed.
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